Terms & Conditions

Introduction

Welcome to Sheja Fresh Meat.

These Terms & Conditions govern your use of our website, products, services, delivery system, social media platforms, and any purchases made from Sheja Fresh Meat.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our services.

1. About Sheja Fresh Meat

Sheja Fresh Meat is a modern food and butchery brand based in Kigali, Rwanda, offering:

  • Fresh meat products
  • Chicken products
  • Fish & seafood
  • Popcorn products
  • Seasonings and spices
  • Combo packs and promotional offers
  • Delivery services

Our goal is to provide fresh, affordable, and convenient food products to our customers.

2. Eligibility to Use Our Services

By using our website or placing an order, you confirm that:

  • You are legally allowed to enter into agreements
  • The information you provide is accurate
  • You will use our services responsibly and lawfully

We reserve the right to refuse service to anyone who violates these Terms & Conditions.

3. Product Information

We make every effort to ensure that all product descriptions, prices, images, and availability are accurate.

However:

  • Product appearance may vary slightly from website images
  • Fresh food naturally differs in size, texture, and color
  • Product weights may vary slightly during preparation
  • Packaging may change occasionally

All products are subject to availability.

4. Pricing

All prices listed on our website or social media are in Rwandan Francs (RWF).

Prices may change at any time without prior notice.

Promotional prices, combo offers, and discounts may be temporary and subject to change.

Delivery fees may apply depending on location.

5. Orders

Order Acceptance

Orders are only confirmed after:

  • Payment confirmation (where applicable)
  • Product availability verification
  • Delivery information confirmation

We reserve the right to:

  • Cancel orders
  • Limit quantities
  • Refuse suspicious or fraudulent transactions

6. Delivery Policy

Delivery Areas

Sheja Fresh Meat currently delivers primarily within Kigali and selected surrounding areas.

Delivery Times

Delivery times may vary depending on:

  • Traffic conditions
  • Weather
  • Order volume
  • Customer location

Estimated delivery times are not guaranteed.

Customer Responsibility

Customers must provide:

  • Accurate phone numbers
  • Correct delivery addresses
  • Availability during delivery

Failed deliveries due to incorrect information may result in additional charges.

7. Fresh Food Responsibility

Because our products are fresh food items:

  • Customers should refrigerate or store products properly immediately after delivery
  • Sheja Fresh Meat is not responsible for improper storage after delivery
  • Fresh products should be consumed within recommended timeframes

8. Refunds & Returns

Due to the nature of fresh food products, refunds and returns are limited.

Customers may request refunds or replacements for:

  • Wrong products delivered
  • Missing items
  • Damaged products
  • Serious quality concerns reported immediately after delivery

Refund requests made long after delivery may not qualify.

For full details, please review our Refund Policy page.

9. Promotions & Offers

Promotional campaigns, combo packs, giveaways, discounts, and limited-time offers are subject to availability and may end without notice.

Sheja Fresh Meat reserves the right to:

  • Modify promotions
  • Cancel promotions
  • Limit promotional quantities

10. Seasoning & Food Product Disclaimer

Our seasonings, spices, popcorn products, and food items are intended for culinary use only.

Customers are responsible for checking ingredients if they have:

  • Allergies
  • Dietary restrictions
  • Medical conditions

Sheja Fresh Meat is not responsible for allergic reactions or improper product use.

11. Website Usage

By using our website, you agree not to:

  • Attempt unauthorized access
  • Copy or misuse website content
  • Upload harmful software or malware
  • Engage in fraudulent activities
  • Abuse customer service channels

We reserve the right to restrict or terminate access for misuse.

12. Intellectual Property

All content on the Sheja Fresh Meat website and social media platforms, including:

  • Logos
  • Product names
  • Images
  • Graphics
  • Videos
  • Packaging designs
  • Written content

belongs to Sheja Fresh Meat unless otherwise stated.

Unauthorized copying or commercial use is prohibited.

13. Privacy

We respect customer privacy and protect personal information responsibly.

Customer information may include:

  • Name
  • Phone number
  • Address
  • Order history

Information is used for:

  • Processing orders
  • Delivery coordination
  • Customer communication
  • Marketing updates (where applicable)

We do not sell customer information to third parties.

Please review our Privacy Policy for more information.

14. Limitation of Liability

Sheja Fresh Meat is not responsible for:

  • Delays caused by traffic or weather
  • Delivery interruptions beyond our control
  • Customer misuse of products
  • Improper storage after delivery
  • Minor natural differences in fresh food products

Our liability is limited to the value of the purchased product where legally applicable.

15. Social Media & Marketing Content

Photos, videos, advertisements, promotions, and product presentations used on social media are intended for marketing purposes.

Actual products may vary slightly in:

  • Appearance
  • Packaging
  • Portion size
  • Presentation

16. Partnerships & Reselling

Businesses, restaurants, resellers, and event organizers interested in partnership opportunities may contact Sheja Fresh Meat directly.

Wholesale pricing and partnership agreements may be subject to separate terms.

17. Changes to Terms & Conditions

Sheja Fresh Meat reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Customers are encouraged to review this page regularly.

Continued use of our services indicates acceptance of updated terms.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Rwanda.

Any disputes arising from the use of our services shall be handled under applicable Rwandan laws and regulations.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Sheja Fresh Meat

📞 Phone / WhatsApp: 0791 669 540
📍 Kigali, Rwanda

Final Statement

At Sheja Fresh Meat, we are committed to:

  • Fresh quality products
  • Reliable customer service
  • Professional food handling
  • Convenient delivery
  • Building a trusted modern food brand

Thank you for choosing Sheja Fresh Meat.