Refund and Returns Policy

At Sheja Fresh Meat, customer satisfaction is very important to us. We are committed to providing fresh, high-quality products and reliable service to all our customers.

Because we deal with fresh food products, we encourage customers to inspect their orders immediately upon delivery.

Refund Eligibility

Customers may request a refund, replacement, or store credit in the following situations:

  • Wrong product delivered
  • Missing items in the order
  • Damaged packaging during delivery
  • Product quality concerns reported immediately after delivery
  • Incorrect quantity delivered

Non-Refundable Situations

Due to the nature of fresh food products, refunds may not be available if:

  • Products were stored improperly after delivery
  • Complaints are made long after delivery
  • The customer changes their mind after receiving the order
  • Minor natural differences occur in meat size, color, or texture

Reporting an Issue

If there is an issue with your order, please contact us immediately.

Contact Information

📞 Phone / WhatsApp: 0791 669 540

Please provide:

  • Your order details
  • Description of the issue
  • Photos if necessary

Refund Process

After reviewing the issue, Sheja Fresh Meat may offer:

  • Product replacement
  • Store credit
  • Partial refund
  • Full refund (where applicable)

Refund decisions are based on the product condition and the nature of the complaint.

Delivery Information

Customers are responsible for providing accurate delivery details and phone numbers to avoid delays or failed deliveries.

Our Commitment

At Sheja Fresh Meat, we remain committed to:

  • Fresh quality products
  • Fast customer support
  • Professional service
  • Fair customer handling
  • Customer satisfaction

Thank you for choosing Sheja Fresh Meat.